D2C Goes Digital featuring Collette Liantonio for her 2014 ERA Lifetime Achievement Award!
ERA’s annual convention emphasizes multichannel marketing with new educational content, the Moxie Awards, and more

Themed ‚“Branch Into New Growth With Smarter Multichannel Strategies,” this year’s show concentrated on tapping a marketplace in which consumers use many digital channels in addition to television to shop. ‚“We know this shift is difficult,” said Julie Coons, ERA’s president and CEO, in launching the show. ‚“Collectively, we need to take a big step forward.”
Underlining the shift to multichannel strategies, Sukhinder Singh Cassidy, founder and chairman of the online video shopping network Joyus, delivered the D2C keynote address, ‚“Internet Is the New TV: Using Video Commerce to Unlock Sales Online.” Shoppers increasingly turn to video first for product information, she said. ‚“More than 70 percent of consumers watch an online video at least once a week, [and] mobile [is] accelerating that move.”
Joyus’ strategy is to offer curated marketing content in support of selling ‚“1,000 of one item” like traditional DRTV advertisers, rather than compete with anything-and-everything marketplaces like Amazon. ‚“But while video adoption is skyrocketing, monetization is not so great,” she said. ‚“I feel like we’re in the early days. Television went through this evolution, and this is what I see happening online.”
The company has been successful at attracting buyers and building relationships, however, and measures its average revenues at 83 cents per view—a vast improvement over
YouTube’s 0.07 cents per view. To launch a video promotion, she says, start with your e-mail prospect list: ‚“They are interested in your product; they are interested in your content; they are likely to convert.”
From there, online video and DR are similar, though online video content offers scalability and may require an adjustment in voice to reach buyers. ‚“The reality is that 70 percent of it is the same fundamental principles‚Äîgreat merchandising, great storytelling, great service,” Singh Cassidy advised. ‚“Go back [to] the principles that have worked for you in the past and dip your toe in the water.”
Content Is King
Educational sessions continued the omnichannel theme throughout the show, providing the many attendees with direction for future marketing efforts. On the first day, ERA offered three Direct Response 101 panel discussions to cover the basics of offline, online, and omnichannel marketing strategies. ‚“Omnichannel is the new ecosystem,” said Elliott Segal, senior vice president of International Production for Guthy-Renker, LLC, and immediate past chairman of ERA. ‚“We need to understand what touchpoints people are engaging with throughout the day.”
The ultimate answer to creating an effective conversion funnel is for marketers to be everywhere at once, panelists said. ‚“Content is king,” said Dawn DuMont-Perdew, president of the DuMont Project, in ‚“Direct Response 101 (Part 2), Online: Your Direct Response E-Commerce and Digital Strategy.” ‚“When people want something, you have [to] make yourself visible and available to them.”
But the reality is that there are no longer people who can be considered native to a particular media; most consumers connect to several traditional and new-media channels every day. ‚“Your consumers are bouncing between messages,” said Erica DePalma, vice president of Digital Marketing for Media Horizons, Inc. ‚“Make sure you have a consistent, branded presence, because it is very important that the messaging and the offer are aligned across exposures.”
For as many data points that the Web and mobile add to the marketing mix, however, online strategies have allowed marketers to test campaigns faster and cheaper, panelists added. Additional sessions discussed monetizing Facebook, email marketing, and other online strategies.
Day two moved educational sessions to the D2C Think Tank and Learning Lounge on the show floor, where speakers and panels continued to concentrate on Web 3.0 (a.k.a. ‚“social commerce”) topics. ‚“If you’re going to do online video, you’re going to want to think a lot about strategy,” said Charles Voloshin, digital marketing manager for Portland, Ore.-based Wacom, in ‚“Five Things You Need to Know about Online Video.” The company primarily uses YouTube videos to sell its high-end drawing tablets, he said, and Google Analytics to view the purchase funnel. ‚“We can actually see when they bought.”
ERA also organized a last-minute session to help marketers understand and address one of the most pressing issues facing the industry: Operation Choke Point. Manatt’s Linda Goldstein and Venable LLP’s Ellen Berge and Jeffrey D. Knowles talked about the regulatory initiative and its chilling effect on payment processing.
The Federal Trade Commission (FTC) started increasing scrutiny of support businesses at the start of the Great Recession, Knowles said, and has accelerated its actions since. ‚“The FTC is using its authority to go after not only merchants, but also payment processors [it alleges] are either aiding and abetting the actions of merchants or helping merchants facilitate mass fraud on consumers.”
Negative option marketers are at especially high risk from FTC, Department of Consumer Protection, and Department of Justice action, since they often have high chargeback and refund rates. FTC can hold payment processors responsible for the ‚“entire consumer injury” or entire processing volume of a product it says employed fraudulent marketing practices‚Äîin other words, everything it earns. ‚“The whole risk model is changing,” Knowles said.
Day three featured more networking on the show floor, additional sessions including a special ‚“State of the Industry” talk featuring Media Analytics CEO Jeff White and ERA’s Julie Coons, and the conclusion of the InventHelp-INPEX New Product Showcase and Pitch by the Pros. This year’s winner? Sean Forhan and his Ballroom Dance Fitness program.
Throughout, marketers brainstormed ideas on the show floor, and in the conference rooms and lounges of the Wynn. ‚“Every year, I come in trying to find one or two innovative ways people are doing things, and this year I’m coming out with handful,” said Tim Pearson, senior vice president of Direct Holdings Global. ‚“People are getting smarter about how they control their data. There are some pretty sophisticated models on the numbers side. In the past, it was entrepreneurial courage; now, it seems like fewer companies are using calculated ways of going to market.”
Celebrity Guests
Chris Reinmuth, vice president of Meritus Payment Solutions and ERA chairman, emceed the annual Moxie Awards to close out the show. Punctuated by spoof videos set to the tune of Yakety Yak and Pharrell Williams’ summer megahit Happy and streamed live on the Internet, the gala awarded more than 25 Moxies, recognizing excellence in short- and long-form creative, branding, and presentation.
‚“The Moxies rock,” said Katie Williams, president of Ideal Living. ‚“This is where we can celebrate all of us‚Äîall of the people behind the scenes, and some of the people in front. It’s always a blast.”
Honoring talent, the DR Icon Award went to the ‚“leading lady of daytime television,” Susan Lucci, for her involvement with products such as Youthful Essence, the Malibu Pilates Chair, and home shopping channels. ‚“I never expected anything like this,” Lucci said, in thanking ERA for the award. Speaking of her signature role, ‚“Erica Kane always had the gusto‚Äîthe moxie‚Äîto grab an opportunity when she saw it,” she said. ‚“I’ve always thought that there is a little Erica Kane in all of us‚Äîor at least there is in me.”
Lucci discovered the Home Shopping Network during a weekend trip with her husband. Soon after, she was tapped to appear on HSN and QVC, and was always careful to pitch only those products she used and trusted. ‚“I have had the great pleasure and opportunity to work with so many talented and creative people,” she said. ‚“They are artists and marketers. I don’t know what’s next for me in DR, but I know DR is in my blood.”
Collette Liantonio, president of Concepts TV Productions, took the 2014 ERA Lifetime Achievement Award for her 30-year history of producing winning DR campaigns. ‚“I’m honored by this outpouring of love,” Liantonio said. After discovering that she was ‚“a terrible waitress,” she gave up on her first dream, she said‚Äîbeing an actor. After teaching high school, she joined a commercial production company. ‚“I loved the action and getting overnight results. I was hooked.
‚“In the 35 years I’ve been in the industry, I have seen an amazing change from cutthroat competition to mutual collaboration,” Liantonio added in thanking her staff, clients, partners, and ERA. And while taking the Lifetime Achievement Award has a certain ‚“obituary ring to it,” she said, ‚“I’m not dead yet. In the classic words of our industry, But wait, there’s more!’‚Ää”









Over the years Jelmar continued to introduce products including Thermal Fork, Tarn-X Silver Polish, Tarn-X Jewelry Cleaner, CLR Outdoor Furniture Cleaner, CLR Grease Magnet, CLR Power Plumber, CLR Bath & Kitchen Cleaner, and most recently, the new CLR Stainless Steel Cleaner and CLR Stone Cleaner.
A Perfect Fit: DR and CPG
So what’s different about CPG compared to other categories that might make it a good candidate for DR? McCabe says one of his clients put it best ‚“when he told me that when consumers see their product in the store, there’s no way they can learn the story behind the product by just looking at the packaging.”
Veterans’ Varied Vivid Examples

WASHINGTON, D.C., June 10, 2014, The Electronic Retailing Association (ERA) announced that Collette Liantonio, president of Concepts TV Productions, will be honored with the esteemed 2014 ERA Lifetime Achievement Award. She will be recognized during a special presentation at the Moxie Awards Gala on Thursday, September 18, 2014, 7:00 p.m. 9:30 p.m., at the 2014 ERA D2C Convention at the Wynn Hotel, Las Vegas.
The Kick-off Party, sponsored by Lockard & Wechsler Direct and hosted at the rooftop lounge of San Diego’s swanky Hotel Andaz on April 28, started the week’s networking opportunities. It was the third annual ‚“party before the show,” and led nicely into the next morning’s sold-out golf tournament, which featured breakfast, on-course beverages, fun and games at various holes, and an awards lunch. Golf attendees also showed off their charitable sides, kicking off the Expo’s push to promote Someone Cares, a San Diego-based charity that provides support for the homeless. By the end of the show, Expo attendees had donated more than $2,000 to the cause.
Following the Keynote Address, All-Access Badge holders enjoyed the Opening Night Party in the Sapphire Foyer and Terrace of the Hilton San Diego Bayfront. On April 30, attendees were treated to a first-class time at the Venable Justice League Party. Later in the evening, All-Access Badge holders became true networking superheroes during the poolside Masked Marvels Celebration, sponsored by Imagine Fulfillment Services (IFS) and Icon Media Direct.
‚“It was another fabulous Response Expo,” says Mark Sullivan, vice president of direct response and paid programming for Viacom Media Networks. ‚“From Viacom’s perspective, it may have been our best one yet!”

‚“We are on our way to closing a sale with a prospective client I’ve been calling on for more than 20 years,” says Collette Liantonio, president of Boonton, N.J.-based Concepts TV Productions and a 2014 DR Hall of Fame inductee. ‚“He’s nearby us in Edison, N.J., but he’s always stuck with radio until we met again in San Diego. We do great business at Response Expo.”
At the same time, the Invention Home Inventor Pavilion welcomed the creators behind more than 70 new products looking for one shot at DR success, driving plenty of visitors to their end of the Expo Hall.
With a number of major TV and cable network groups setting up shop inside the Hilton, from the ground-level pool area through the second-level lobby bar and all the way up to the Expo level on the fourth floor, a palpable vibe permeated the Hilton, no matter where you looked.
‚“You have to become a chief connection officer,” Billick said during a 60-minute presentation including a wide-open Q&A session. ‚“Remember, people don’t care what you think until they know you care.”
Steve Netzley, CEO of Carlsbad, Calif.-based Havas Edge, which sponsored the keynote, says, ‚“As with the keynote speakers from past Expos, Coach Billick’s lesson about how he was able to build a successful organization and culture was insightful. I’m proud to have been a part of bringing another wonderful presenter to Expo attendees.”
The week’s nine educational sessions, which drew more than 550 attendees on April 30-May 1, mixed top marketers, including the Direct Response Marketing Alliance’s 2013 Marketer of the Year finalists themselves, and the key TV network partners who help drive direct response campaigns. Two of those network sessions, one featuring representatives from Viacom Media Networks, Turner Broadcasting, A&E Television Networks and Discovery Communications and another with speakers from DISH Network, DirecTV and Comcast 360, saw standing-room only crowds.
On May 1, a panel made up of six of the inductees to the Direct Response Hall of Fame shared the wisdom of decades of success with a lucky group of attendees in the panel session. At the ceremony itself, the sextet, Chickie Bucco, Tim Hawthorne, AJ Khubani, Collette Liantonio, Tony Little and Katie Williams, was joined by fellow inductees Gary and Mary West and Suzanne Somers. Billy Mays, who passed away in 2009, was saluted with both a moment of silence and a warm round of applause.
‚“Response Expo was awesome,” says Kevin Lyons, CEO & founder of Opportunity Media in Huntington, N.Y. ‚“Billick’s keynote speech was excellent, and the DR Hall of Fame event was spectacular.”
As she looked in the mirror, she tried to layer winter clothing over her body to cover the fat that had accumulated around her waistline. While she was embarrassed by the way she looked, she was more embarrassed by the way she felt. That former sexiness that exuded from her had vanished. In place of confidence was shame. She shuddered and slipped away as her husband tried to put his hands around her waist.
Response Magazine and its Advisory Board will welcome the inductees for the second class of the Direct Response Hall of Fame at a special ceremony during Response Expo in San Diego at 3 p.m. on Thursday, May 1.
What does it mean to you to be inducted into the DR Hall of Fame?
Suzanne Somers: I first experienced direct response in the late 1980s with the Thighmaster. Its success blew me away. But what impressed me the most was having the ability to communicate directly with my constituency, which was a gift from my years on ‚“Three’s Company.” And I wasn’t in character as Chrissy Snow, I was Suzanne. Since that time, I have spent more than 20 years in electronic shopping and in collaboration with great DR companies like American Telecast and, recently, with Hampton Direct. I have continued to enjoy this wonderful business.
Why do you believe the Response Advisory Board supported your case for induction into this exclusive group?
Little: I hope it was because I’ve always tried to be an ambassador for the DRTV industry by promoting its value to the masses. I’ve also believed it was my responsibility to uphold the integrity of our business by always being honest with our customers and giving them the value they deserved.
Hawthorne: I’ve been an industry leader and visionary, with focus, ethics, perseverance, an amazingly dedicated and service-minded staff, and smart clients with great products and services.
Williams: Maybe because I’m a glutton for punishment! Actually my success is due to my willingness to fail, to learn, and to keep moving forward. I’ve always said that DR is a business for the brave. With DR you know the results of your advertising within minutes/hours of launching a campaign, and you can’t hide from those results. Most advertisers operate in blissful ignorance of the efficacy of their campaigns, assuming that their beautiful creative will translate to sales months later, and blaming other factors if it doesn’t. With DR you can’t gloss over the results. DR keeps me humble because I still face failures every day, whether it’s a media buy that flops, a creative concept that doesn’t resonate, an offer that doesn’t convert or a myriad of other challenges. But I apply the lessons, keep going, and, fortunately, the successes dwarf the failures.
West: It screams, ‚“Direct marketing works and, if done properly, it is cost effective!” Smart companies, big and small, are allocating resources for it in their advertising and promotional budgets.
Khubani: Meeting my remarkable wife, Poonam, and having our three children. Yes, I realize those are technically four moments!
Liantonio: The year we received awards for the best short-form commercial (Contour Pillow) and the best long-form infomercial (Smart Mop) were significantly satisfying from an artist’s perspective, because our hard work and creativity were acknowledged by industry peers I greatly admire. My inner saleswoman, however, enjoyed the moment I realized my products were selling on the retail shelves of every drugstore and department store. Walking down the aisles, seeing ‚“As Seen on TV” lining the shelves, made me feel like, ‚“Yes! I have arrived.” My commercial campaign catapulted enough sales to make it, first, a household name and, second, a viable, tangible product on a shelf. It was very rewarding, especially since retail was initially our competition. But we broke down the barriers in order to give our clients success on multiple levels. Ultimately, my greatest accomplishment is triumphing on behalf of the client.
A stalwart in direct response marketing, the beauty and personal care category didn’t disappoint in 2013 and is already showing signs of more growth this year. Populated by products like Wen, Tommie Copper, Meaningful Beauty and no! no!, and pitched by celebrities like Montel Williams, Alyssa Milano and Cindy Crawford, the category includes a broad selection of items with a simple goal in mind: to make people look better and feel better about themselves.
It’s a Vanity Play
The Supporting Cast

When Nick Woodman designed the first GoPro camera in 2002 to get quality action photos of his surfing, he probably didn’t envision a time when the world’s DRTV producers would be using his unique invention to film their short- and long-form shows. In fact, as Woodman was selling bead and shell belts from his VW van to fund his venture 12 years ago, his visions of future grandeur were likely limited to really great wave and tube shots.
Creating Short-Form that Works
We Want Our ROI Now
Jackson’s show centered on The Wealthy Investor’s Guide to Stock Market Success CD Audio Series and Manual; #DitchTheCan’s infomercial highlighted how the company pays people to drink and promote its KAOS Gold Energy product; and the Collective’s ‚“experimental” Forever infomercial was designed to reach unsuspecting TV viewers who were unfamiliar with its purveyor’s creations of public art.

Bucking the Trend
Response Q&A
Q: What was the most significant accomplishment in the past year for your company?
10 Inductees Chosen for the Second Class of the DR Hall of Fame

AJ Khubani
Collette Liantonio
Famous throughout the landscape for his boundless enthusiasm,
‚“Powered by the air that you breathe. Activated by the water that you and I drink!” With those words promoting the massive hit product OxiClean,
Suzanne Somers
Gary and Mary West
Katie Williams
She was six-feet tall with long blonde hair and a flawless face. Her thin frame was perfect for the camera. But within minutes of beginning an exercise routine, she was out of breath and completely beet red. She was a pretty face with no stamina. Her body might be able to make it on the runway, but she would never make it in the world of DRTV fitness.














